1. My order was canceled but why were funds still deducted from my bank account?
In the event of your order refunded or canceled, It may take 7-21 business days based of your credit card issuer’s policies for funds to be available back in your account.
2. How do I change or cancel my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible. If you would like to cancel or make any changes to your order, Please email your request and Order number to [email protected] In the event of a canceled order request, you will receive a refund confirmation email once your order has been canceled.
*Please note: Refund payments may take 7-21 business days depending on your card issuer’s policies.
3. How do I contact you?
For any general questions or concerns about your order or experience please contact our support email address at [email protected].
4. What if my return doesn’t meet these requirements?
We’d love to hear more about what’s happening with your item. Drop us an email via our official customer service email which is: [email protected]
5. Can I order by phone?
Actually we do not provide ship COD, so it is more convenient for you to order via our website to make the payment online. Then, the answer is “No”; however we are looking forward to do that in the nearest future.
6. Can I arrange for my own courier or shipping provider to deliver my order?
We’re sorry, but because of our production process, we can’t accept special shipping requests.
7. Are the shipping times guaranteed?
When you add an item to your basket, we’ll ask you to choose a shipping speed. We’ll then let you know the estimated arrival date for your item – and that’s something we stand by. Sometimes bad weather or carrier delays can throw a spanner in the works, but if your order doesn’t get to you on time, contact us and we’ll make it right.
8. Do your shipping speeds include processing time?
No, our listed speeds do not include the time it takes to process your order, normally it takes 2-3 days to process and 4-8 days to deliver, in total it would be 7-12 days for delivery period.
9. Can I exchange for different size/ item?
Yes, we do accept exchanges. If you find it not working right for you we can exchange it for you if the size/item you requested is available, you can email us for more detailed information.
10. What payment methods do you accept?
Our website offers ONLY one payment option for your convenience and safety. We accept Paypal which is one of the most secured online payment gateway that will protect your right regarding your benefits.